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Back to Index FAQs
My trade or position? If I can’t place or cancel a trade? Technical problems? Problem related to the Simulated Trading System? 1. From the dropdown menu, go to MAIN – OPTIONS – SETUP. Click on either A or SYSTEM B, and then SAVE CHANGES Keep in mind that SYSTEM A is the default server, so if you just made a change to or had a problem with your platform it may default back to A. (Back to Questions) 2. This message indicates a connection problem. The problem could be one of three things: --Go toMAIN – OPTIONS – SETUP. Are there numbers in the white boxes? If not, click from one server to the other ( SYSTEM A to SYSTEM B or vice versa) and SAVE CHANGES . This should have populated those boxes and allowed you to log in. --You may be having a problem with your Internet connection. To determine this, go to your desktop and run the following test. First go to START – RUN. In the white box that pops up, type in: ping 12.36.73.1 One of three things will happen:
B.You will get a REQUEST TIMED OUT. This tells you that you are not able to reach our servers If this is the case, you will need to contact your Internet service provider for assistance and have them open PORT 2000 and provide an explanation of the problem. C.The "Reply" or "Request Timed Out" box will flash, then disappear. If this is the case, you will need to contact your Internet service provider for assistance and have them open PORT 2000 and provide an explanation of the problem. --Are you behind a firewall? If so, contact your firewall vendor or network administrator and make sure that PORT 2000is open so that you can access BEST Direct .If your network administrator is unwilling to open PORT 2000, you will have to trade the system on a computer that is not a part of that network. (Back to Questions)3. Do you have a market and month selected that feeds real time? (Go to the dropdown help menu and go to real-time trading list to see this list). If so, select a different month and then re-select the month that you want. This should get your quotes streaming again. (Back to Questions)4. Contact your broker if you have questions about statements, fees, commissions, wiring money to or from your account, or for trade or market-related inquiries. Contact the trade desk for questions about your trade or position. They will also have access to your account to place or cancel trades for you in the event that you cannot. (You can also go through your broker to do this.) PFG Trade Desk: 312-775-3030 800-759-0062 Contact the Customer Service department if you have any questions or problems that are technical in nature, or if you have any questions, related to the MULATED TRADING SYSTEM. Customer Service888-274-2916 312-775-3572 (Back to Questions) Copyright © Manduca Trading LLC 2003. All Rights Reserved. |
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There is a substantial risk of loss in futures,
futures option and forex trading. Furthermore, Manduca Trading LLC is not responsible
for the accuracy of the information contained on linked sites. Manduca Trading LLC is a
registered Independent Introducing Broker with the NFA and CFTC. |
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